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Have your say on the Accessible Information Standard review

Last summer, NHS England reached a real milestone in their efforts to improve access to health and care information and communication support for people with a disability, impairment or sensory loss.

Since Monday 1st August 2016, all organisations that provide NHS care and / or publicly-funded adult social care must follow the Accessible Information Standard in full.

This means that patients, service users and carers should receive information in a format they can access and understand, for example in braille, easy read, audio or via email, and communication support if they need it – for example, a British Sign Language interpreter at appointments.

Now that the deadline for compliance with the Standard has passed, NHS England are undertaking a review of it, to assess the impact and to ensure that it is ‘fit for purpose’.

NHS England are keen to learn from the experiences of service providers, service commissioners and service users, as well as from representative organisations and other stakeholders.

If you have experience and feedback you would like to share with NHS England to contribute to the review, then please take the time to tell them via one of the following three surveys:

Please complete one of the three surveys and have your say before the deadline of Friday 10th March 2017, also they would welcome case studies and examples of good practice, which can be sent directly to NHS England at

Queries and requests for alternative formats should be sent to or patients can also contact our Customer Contact Centre on 0300 311 22 33.


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