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New 105 phone number for reporting power cuts

Many people don’t know they should contact their local electricity network operator if they have a power cut and often mistakenly call the electricity supplier they pay their bills to.

That’s why the electricity network operators have introduced 105 – to give you an easy to remember number to call that will put you through to the local people who can help.

You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.

105 is free of charge and will put you through to your electricity network operator, you can call 105 from most landlines and mobile phones.

If you're on the priority service register for extra support during a power cut, you should still use the number you've been given for that.

The 105 number is not a substitute for 999/112 and you should still call emergency services if there is an immediate serious risk from a damaged electricity line or substation.

It was launched in September 2016, and is available to people in England, Scotland and Wales.

Watch the power cut? call 105 video

Visit the website for more information.


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